Frequently Asked Questions

Impact Trophies - FAQs

Frequently Asked Questions

Can I make changes to my order once placed?

It is important to check your order thoroughly before you submit it. Changes may delay your order and incur additional charges, however we understand that last minute needs arise. Please contact us as soon as you can by phone or email.

Can I pick up my order?

Yes. You can collect your order from our Belmont Showroom 515 Pacific Hwy Belmont NSW 2280

How can I pay for my order?
  • Credit Card (Visa, MasterCard )
  • Direct Deposit (EFT)
  • Cheque/Cash

For your security we do not retain credit card details. There are no surcharges for online credit card payments.

I want a repeat of my last order; do you keep that information?

Yes. Please contact us and we can get your order under way immediately.

What are the maximum amount of characters / lines of engraving allowed?

This varies item to item and is dictated by the size of the engravable. For each item we've allowed what we assess to be the maximum amount while still being readable. Please let us know if you really require more; there's no additional charge.

What if my order is incorrect when it arrives?

We will make every effort to rectify the situation in time for your event as a matter of absolute priority.

What is the cost of engraving?

Engraving is included FREE of charge with trophy and medal orders.

UV Colour Printing is an option on many corporate awards (additional costs apply);

What kind of text documents can I email you?

If you wish to place an order that requires a lot of engraving information, we suggest you email your engraving information to us in an attached text document The acceptable types of text documents for this attachment are:

  • Excel spreadsheet (.xls) (.xlsx)
  • Word document (.doc) (.docx)
  • Other text documents (.txt) (.rtf)
  • Please set out the document in an easy to read format so we can determine your requirements.

What should be engraved on my awards?

Everyone is at a loss for words from time to time. If you need any help with this please phone the showroom.

What type of logo files can I submit?
  • .eps (preferred)
  • .ai (preferred)
  • .cdr (preferred)
  • .pdf (preferred)
  • .jpg (larger than 50kb))
  • .png (larger than 50kb)
  • .bmp (larger than 50kb)
What types of engraving / print do you use?

The engraving we use on the majority of our awards is rotary engraving, laser engraving and sublimation.

On certain corporate awards we can use full colour UV printing; we use special inks laid down directly onto the surface of the award, which are then cured by a UV light for a bright, textured and durable finish.

Where are you located?

You can find us at 515 Pacific Hwy Belmont NSW 2280.

Will I see an artwork proof of my awards?

If you are purchasing from our range of corporate awards (eg plaques, crystal awards, glass awards etc), we will email you an artwork proof.

All other artwork (eg sports trophies, medals etc) will be proofed in-house by our experienced quality control team unless specified by you (charges may apply).

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